This is the really boring bit
Tim Zekki t/a Duende is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tim Zekki t/a Duende may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 5, 2018.
THE DPA & GDPR MAY 2018
We and this website comply to the DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation) which comes into affect from May 25 2018.
What we collect
We may collect the following information:
Your contact information including email address
Demographic information such as dietary preferences and allergies that you supply to us
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new menus, special offers or other information which we think you may find interesting using the email address which you have provided if you have subscribed to our mailing list.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Duende, 4 High Street, Wiveliscombe, Somerset TA4 2JX
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Email marketing system
We operate an email mailing list program though Mailchimp, used to inform subscribers about offers, menus and news. Users can subscribe through an online automated process where they have given their explicit permission. Subscribers can unsubscribe at any time through an unsubscribe link in the footer of sent marketing messages.
Email marketing messages may contain tracked clickable links in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
EPOS system (electronic point of sale) Our Epos system records the food and drinks ordered by table in order to produce a bill, but does not link this with any other personal data such as email addresses. Card payments are processed through Paymentsense and we do not view or hold complete card details. We are PCI DSS compliant through Paymentsense.
Our reservation system via OpenTable